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We are currently undergoing an oncall audit at the hospital i work at and were wondering if anyone had any ideas or sucessfull ways of formally recording refusal to attend inappropriate callouts at there own hospital. I would be gratefull of any examples or ideas!
many thanks
cat
the difficulty is with getting people to remember to inform you. i don't think there's an easy system.
inform, inform, inform!!! the more you tell people the more they are likely to respond.
it's easIER if you have email as you can simply once a week email everyone who was on call in the previous seven days and ask them. otherwise chasing people up is hard.
if you have any central office or noticeboard that everyone visits, have a plastic sleeve with forms in that everyone can fill out.
if calls must go through switchboard, you could get switchboard staff to keep a tally of every time they ring for out of hours physio and you could check that against known call outs.
i think it would be a good idea to report inappropriate callouts to oncall M.D. or resident and fill some sort of report sheet with day, hour and location of the episode.
Have a look over that article
Emergency Respiratory On Call Working: Guidance for
Physiotherapists