BUPA Physiotherapy Tender Process

[physiobob]

Again the recent BUPA letter to the members is something that the CSP and Physio First should be taking legal issue with.

I finally received the Dear John letter this week. Not moving my stance though. Of course offended since I helped research and co-author the UK's Guidelines on the treatment of Occupational Low Back Pain. I have also been the CSP media expert on PIilates and Back Pain. Obviously BUPA consider that not to be senior enough?

Surely the implication of their wording is to b challenged but then they know that perhaps this is the base but they've already sent out the letters and unless they printed a retraction letter it would be of little use.

HOw about the idea mentioned previously of marketing that we are "Recognised by all Major Health Care insurers. As part of the Access Physio for All Initative we DO NOT recognise BUPA insurance at this clinic."

Maybe the wording could be better but you get what I am aiming at. Any comments?

[Chartered Physiotherapist]

One of my patients was up for Bupa insurance renewal last week, this is what he told me:

He told them he was not going to renew as his preferred physiotherapist was not on the Bupa physiotherapy network from next year. Guess what? Someone phoned him back and said he would still be able to see me if he wanted.

Did they give him the correct information? Is authorisation going to be given outside the Network if a patient insists?

Seems a bit like a car insurance claim process.

Anyone else had a similar experience?