hi,
in my opinion she must be having degenerative changes in Cx spine bcz she has b/l radiatn with a h/o 4yrs.
i advice u 2 go 4 traction approximation test,if tracn centralises the pain, u can continue the same.
also assess 4 carpal tunnel syndrome.
start with some gentle cx mobln & stretching if rqd.
regarrds
ark.