Hi Bro
How Are You ?
Try this
ask her to get anMri done screening of spine,
meanwhile give pulsed tens 4 channels
also check for any history of falls, accidents, thyroid levels
lastly tpr for trigger points and cervical mobilization if spinous processes are painful..
also i learnt if trigger poimts are there in sole aka plantar fascia her posture gets compromised, try checking for points on bilateral sole