One of my patients was up for Bupa insurance renewal last week, this is what he told me:
He told them he was not going to renew as his preferred physiotherapist was not on the Bupa physiotherapy network from next year. Guess what? Someone phoned him back and said he would still be able to see me if he wanted.
Did they give him the correct information? Is authorisation going to be given outside the Network if a patient insists?
Seems a bit like a car insurance claim process.
Anyone else had a similar experience?
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05-12-2009 10:06 PM #1Forum Member Array
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Authorisation Outside the Network ? What's going on?
Last edited by Chartered Physiotherapist; 05-12-2009 at 10:08 PM. Reason: Left out a word by mistake
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