Forgot to say, 10.2 is about health promotion and recognising the needs of a community (community might be the locality where you live, or a particular group of people with similar problems, or patients within your area of work). Hopefully this is something you would have covered in your physiotherapy training. Examples could be a group exercise programme set up (e.g. back pain class etc.); changing your referral procedures to allow easier access to physiotherapy; having posters around the waiting room advertising different services or health information.