Thanks Daisy. Your idea about contracts has been very helpful. For 7.4 i was thinking of reflecting on managing staff to cover wards when a member of staff is sick, prioritising patients, e.g. chests first etc. I'm not sure if this is broad enough though. They may be thinking of a more departmental level. Still struggling with 7.3. Sorry, i don't think i've been much help to you. If there are any others you are struggling with feel free to ask and i wil do my best to help.
Jo x