mr manipulator, what i could tell you could really make your hair curl! I will not elaborate as i would not put it past the protagonists to sue me for libel. (and they would be identifiable from the most serious of allegations) My reference to successful business models was a thinly veiled finger pointing towards those practices that I know, have this approach as a policy. I find that those practices are as guilty, or even more so, of interfering with a physio's autonomy than BUPA currently are.